Latest news

MEDIA RELEASE | MUA’s Growth mindset opens up FREE CPD learning for all brokers in South Africa.

20 October 2020
“We have spent the past 18 months conducting research with our brokers to understand their challenges and threats as an opportunity for us to explore solutions that not only address their concerns, but strengthen the sustainability of their business as well as our partnership in a challenging economic climate. They have identified specific skills to be developed as well as highlighted the need for industry insights that can support their client acquisition and retention strategies. We have come to appreciate that while skills development can be an expensive investment, ignorance is more costly. The pandemic has revealed that we cannot keep doing the same thing and expecting a different or even better outcome.” Dawie Loots, CEO of MUA. Through their strategic partnership with AC Develop, all brokers across South Africa will now have FREE access to MUA’s continuous professional learning development content, a demonstration of their commitment and belief that a growth mindset...

Media Release: SA Weather Services

30 September 2020
For fellow South Africans countrywide, a spell of fairly active weather is already unfolding, driven primarily by the development of a steep upper trough over the western and south-western parts of the country. A number of severe or extreme weather phenomena can be expected today and in the coming days. A media release provided by SA Weather Services. Click here to read more.

Is Your Client Working From Home?

14 September 2020
The needs of your clients and the continuous engagement we enjoy with you, our thinking partners, has revealed a need in the market we would like to address. We continue to recognise that your business is our business. The coronavirus has resulted in both changes in our behaviour patterns as well as how we do business, this has impacted our use of both technology as well as our vehicles. With a lot more people working from home, the need for business travel has been reduced which creates the opportunity for us to explore a reduced premium in acknowledgement of and for a reduction in the associated risk. Read more about our "Work From Home Use" and "Limited Business Use" support for insurance clients.

HOME VALUATIONS: Dispel The Myths, How Valuations Work And What You Need To Know

26 August 2020
“We have also often heard how many people are generally underinsured - much of this is because they provide a best estimate of the value of their items to their broker instead of performing a detailed valuation of the cost of their belongings. The purpose of this valuation is to determine a more accurate insured value for your house and household contents and therefore taking away the uncertainty of being underinsured. In our experience, around 85% of our clients would have been underinsured if we had not provided this service.” Heidi Groenewald, Senior Risk Manager at MUA. Click here to read more.

Fraudulent Tow Truck Operators

22 May 2020
The Insurance Crime Bureau is currently conducting investigations into racketeering activities, of both individuals and business entities in Durban and the surrounding areas, related to the provision of tow and storage services. These entities are involved in the unauthorised towing of insured vehicles. They achieve this by misrepresenting to insured clients on the accident scene, that they have telephonically obtained authorisation from the relevant insurance company. Once the client signs the required documentation the towing operators remove the vehicles to a premises.

MUA Valuations Go Digital!

15 May 2020
As the new world starts to emerge as a result of the novel coronavirus, it has forced us all to innovate and explore new ways of connecting not only with our loved ones, but also with our business partners and clients. As lockdown restrictions are adapted in response to the dynamic situation we see unfolding in South Africa, we have adjusted our valuations process to ensure that we remain effective in assessing your clients risks so that your insurance solutions are customized to take care of their unique needs. Our personalised on-site valuations service has been temporarily suspended due to the lockdown regulations, however we have implemented an alternative online digital solution so that your client remains spoiled for choice and can enjoy the Average Waiver Benefit that they have selected as part of their insurance policy.


MUA Insurance Acceptances (Pty) Ltd (Registration Number 2008/011925/07) is an Authorised Financial Services Provider (FSP No.: 37947) underwriting on behalf of Auto & General Insurance Company Limited (Registration Number 1973/016880/06), An Authorised Insurer and Financial Services Provider (FSP No.: 16354)